Terms of service
OVERVIEW
Welcome to House of Chandelle! These Terms refer to House of Chandelle, which operates this online store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to offer and operate the Services.
These Terms of Service, together with any referenced policies, describe your rights and responsibilities when using the Services. By visiting or using any part of the Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not access or use our Services.
SECTION 1 – ACCESS AND ACCOUNT
You represent that you are at least the age of majority in your state or country of residence, and you authorize any minor dependents using your devices to access the Services.
When you access the store or make a purchase, you may be required to provide accurate and current information, including your email, billing details, shipping address, and payment information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
SECTION 2 – OUR PRODUCTS
We strive to display accurate product colors, descriptions, and images on our website. However, colors may vary due to screen settings, lighting, and device differences.
We do not guarantee that any product will fully meet your expectations. Product descriptions, availability, and pricing may change without notice. We reserve the right to discontinue products or limit quantities at our discretion.
SECTION 3 – ORDERS
By placing an order, you are making an offer to purchase a product. Orders are only considered accepted once payment is processed and we confirm the order.
We may cancel or refuse any order for any reason. If an order is modified or canceled, we will attempt to notify you using the contact information provided.
All purchases are subject to our Refund Policy, available here:
https://houseofchandelle.com/policies/refund-policy
You confirm that your purchase is for personal use only and not for resale or distribution.
SECTION 4 – PRICES AND BILLING
Product prices may change at any time without notice. The price you pay will be the price displayed at checkout.
Unless otherwise stated, prices do not include taxes, shipping, customs, or import duties. Promotions may be subject to additional terms.
You agree to provide accurate payment details and authorize us to charge the provided payment method for your order, including taxes and fees.
SECTION 5 – SHIPPING AND DELIVERY
Estimated delivery times are not guaranteed. Once an order is shipped, risk of loss passes to you. We are not responsible for delays caused by couriers or customs.
Full shipping policy:
https://houseofchandelle.com/policies/shipping-policy
SECTION 6 – INTELLECTUAL PROPERTY
All content on the Services—including logos, product photography, graphics, text, and layouts—is owned by House of Chandelle or its licensors and protected by applicable laws.
You may not copy, distribute, publish, or reproduce any materials without prior written permission.
House of Chandelle’s name, branding, and trademarks may not be used without authorization.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools but do not control or endorse them. Use of such tools is at your own risk and subject to their terms.
SECTION 8 – THIRD-PARTY LINKS
Our Services may contain links to third-party websites. We are not responsible for their content or any damage resulting from their use. Please review their policies carefully.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
House of Chandelle is powered by Shopify. However, all sales are between you and House of Chandelle exclusively. Shopify is not responsible for any issues arising from your purchases. You expressly release Shopify from any related claims.
SECTION 10 – PRIVACY POLICY
Your personal information is handled in accordance with our Privacy Policy:
https://houseofchandelle.com/policies/privacy-policy
Because the site is hosted on Shopify, Shopify may also process your data to operate the store.
SECTION 11 – FEEDBACK
By submitting feedback, reviews, or suggestions, you grant House of Chandelle a worldwide, royalty-free license to use and display that content for any purpose. You represent that your submissions do not violate any third-party rights.
SECTION 12 – ERRORS AND INACCURACIES
Occasionally, the website may contain errors related to pricing, availability, or descriptions. We reserve the right to correct these at any time, including after orders are placed.
SECTION 13 – PROHIBITED USES
You may not use the Services for unlawful purposes, transmit harmful code, infringe intellectual property, harass others, impersonate individuals, or interfere with the website’s security.
Violation may result in account termination.
SECTION 14 – TERMINATION
We may suspend or terminate your access to the Services at any time without prior notice. Certain provisions of these Terms will continue to apply even after termination.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and all products are provided “as is” without warranties of any kind. We do not guarantee uninterrupted or error-free service.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, House of Chandelle is not liable for any damages—including lost profits, data loss, or incidental damages—arising from use of the Services or products.
SECTION 17 – INDEMNIFICATION
You agree to indemnify House of Chandelle and its affiliates against any claims arising from your misuse of the Services or breach of these Terms.
SECTION 18 – SEVERABILITY
If any part of these Terms is found unenforceable, the remaining provisions remain valid.
SECTION 19 – WAIVER; ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and House of Chandelle regarding the Services.
SECTION 20 – ASSIGNMENT
You may not assign your rights without our consent. We may assign our rights at any time.
SECTION 21 – GOVERNING LAW
These Terms are governed by the laws of the United Arab Emirates, where House of Chandelle operates.
SECTION 22 – HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 23 – CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Services indicates acceptance of the updated Terms.
SECTION 24 – CONTACT INFORMATION
For questions, contact us at:
📧 info@houseofchandelle.com
Trading Name: House Of Chandelle
Business Address: Dubai
Phone: +971529588812