Shipping policy

Shipping Policy

Thank you for shopping with House of Chandelle. We aim to deliver your order as smoothly and safely as possible. Please read the details below regarding our delivery timings, fees, and coverage.

1. Delivery Schedule

  • Orders are processed and dispatched every day except public holidays.

  • Online orders placed on Saturday will be handled on the following Monday.

  • We do not ship on Sundays or UAE bank holidays.

2. Standard Delivery – United Arab Emirates

  • We offer standard delivery within 2–3 working days across all seven emirates.

  • Standard delivery is charged at AED 25. The exact fee is always shown at checkout before you pay.

  • From time to time, House of Chandelle may offer free-delivery promotions, for example free standard delivery on orders above a certain amount. When a promotion is active, its conditions are displayed on our website and applied automatically at checkout.

  • Promotions are temporary and may be changed or withdrawn at any time without prior notice. Only the promotion shown at the time you place your order applies.

3. Next-Day Delivery – All UAE

  • We offer next-day delivery anywhere in the UAE for orders placed before 12:00 PM.

  • A delivery charge of 50 AED applies,

  • Simply select Next-Day Delivery at checkout. For any questions, WhatsApp us on +971 52 958 8812.

4. International Shipping – GCC

  • We deliver to GCC countries within approximately 3 to 7 working days.

  • Shipping fees, duties, and any applicable customs charges will be calculated and/or displayed at checkout, or may be payable to the courier upon delivery depending on your country’s regulations.

  • Delivery times may vary depending on destination and customs clearance procedures.

5. Order Processing & Tracking

  • Once your order has been processed and dispatched, you will receive a courier tracking link by email or SMS (where available).

  • Please use this link to follow the status of your shipment.

6. Delays & Responsibility

While we always strive to meet the estimated delivery times, delays may occasionally occur due to:

  • Courier or logistics issues

  • Weather conditions

  • High order volumes

  • Incorrect or incomplete address details

  • Customs inspections for international orders

House of Chandelle is not liable for such delays, but we will do our best to support you in resolving any delivery issues with our courier partners.

7. Contact

If you have any questions about shipping or need help with your order, please contact us at:
📧 info@houseofchandelle.com
📲 WhatsApp: +971 52 958 8812