Shipping policy

Shipping Policy

Thank you for shopping with House of Chandelle. We aim to deliver your order as smoothly and safely as possible. Please read the details below regarding our delivery timings, fees, and coverage.

1. Delivery Schedule

  • Orders are processed and dispatched every day except public holidays.

  • Online orders placed on Saturday will be handled on the following Monday.

  • We do not ship on Sundays or UAE bank holidays.

2. Standard Delivery – United Arab Emirates

  • We offer standard delivery within 2–3 working days across the UAE.

  • For remote areas, a delivery charge of 25 AED will apply and will be shown at the checkout page.

  • Shipping fees for other areas within the UAE are calculated at checkout based on your location and order.

  • Some products may qualify for free delivery in Dubai; this will be clearly indicated on the product page where applicable.

3. Next-Day Delivery – Dubai Only

  • We offer next-day delivery within Dubai for orders placed before 12:00 PM.

  • A delivery charge of 50 AED applies to this service.

  • To arrange next-day delivery, kindly WhatsApp us on +971 52 958 8812 to schedule it.

4. International Shipping – GCC

  • We deliver to GCC countries within approximately 3 to 7 working days.

  • Shipping fees, duties, and any applicable customs charges will be calculated and/or displayed at checkout, or may be payable to the courier upon delivery depending on your country’s regulations.

  • Delivery times may vary depending on destination and customs clearance procedures.

5. Order Processing & Tracking

  • Once your order has been processed and dispatched, you will receive a courier tracking link by email or SMS (where available).

  • Please use this link to follow the status of your shipment.

6. Delays & Responsibility

While we always strive to meet the estimated delivery times, delays may occasionally occur due to:

  • Courier or logistics issues

  • Weather conditions

  • High order volumes

  • Incorrect or incomplete address details

  • Customs inspections for international orders

House of Chandelle is not liable for such delays, but we will do our best to support you in resolving any delivery issues with our courier partners.

7. Contact

If you have any questions about shipping or need help with your order, please contact us at:
📧 info@houseofchandelle.com
📲 WhatsApp: +971 52 958 8812